Refund Policy

At Half Price Print, we understand that situations may arise where you need to cancel an order or request a refund. Our Refund Policy is designed to ensure clarity, fairness, and transparency for all customers. This policy applies to all orders and does not override your rights under applicable Consumer Protection Acts.

Since most of our products are custom-made, customers must report any issues, discrepancies, or defects within three (3) working days of receiving the order. All concerns should be submitted via email at [email protected]

Returning Non-Defective Items

Customers may request a return of non-defective items under the following conditions:

• The item must be in the same condition as received.
• It must be unused, unworn, and include all original tags.
• The product must be returned in its original packaging.
• A receipt or proof of purchase must be provided.

Once approved, you will receive a return shipping label along with instructions on how and where to send your package.

Items returned without prior authorization will not be accepted.

Defects from the Company Side

• If a defect is verified to be from our side, we will reprint the entire order at no additional cost.
• All decisions regarding defects and liability will be made by the company and considered final.

Customers must:

• Return the defective product within 7 working days and provide digital evidence (photos or videos) to initiate the reprint process.
• Return shipping costs must initially be covered by the client unless otherwise stated.

Defects from the Client Side

If the defect occurs due to client error (e.g., incorrect artwork, wrong specifications), and a refund is still requested:

• The client must return the entire order.
• Shipping, setup, design, printing, and billing costs will be deducted from the refundable amount.

Non-Refundable Items

The following items are not eligible for refunds:

• Customized and branded products (e.g., custom stamps, engraved items, special orders).
• Personal care items.
• Hazardous materials (e.g., products containing flammable liquids or gases).
• Sale items or gift cards.

Special Cases & Exemptions

The following situations are outside the scope of this policy:

• Orders delayed due to invalid/wrong delivery addresses or failed delivery attempts.
• Damages or errors reported after the shipment has been received for several days.
• Requests requiring the return of original products before reprints or refunds.
• Any damages, losses, or claims resulting from receiving printed materials that are faulty, incomplete, or delivered after the estimated delivery timeline.

Order Cancellation

• Orders can be canceled within 1 hour after proof approval.
• If canceled before proofing begins, a 5% cancellation fee will apply.
• If canceled after proof is sent, a 10% cancellation fee will apply.
• If canceled after proof approval and printing has started, a 100% cancellation fee will apply.
• Cancellation requests made after 5 hours of order confirmation are not eligible for a refund, as production will have begun.

For orders that cannot be canceled, we offer a free warehouse facility to store your items until needed. We can ship them upon request.

Note: Payments made by credit card will be refunded to the same card.

Important Notes

• Refunds and reprints require evidence and adherence to stated timelines.
• Return shipping costs are the client’s responsibility unless agreed otherwise.
• Half Price Print reserves the right to showcase printed samples of your orders in our office or on our website (without sharing any confidential content).

For any questions regarding this policy, you may contact us via:

Online Chat Support

Email: [email protected]
Phone: +971 (501) 058911

Our team is always here to assist you.